Returns & Exchanges
Compliant with the Consumer Protection Act, 2008 (CPA).
1. Custom-branded items
Goods that have been branded, customised, engraved, embroidered or otherwise made to order are non-returnable and non-refundable unless the error is attributable to SunnySA or our manufacturing partners (e.g., incorrect item, colour, quantity or branding that does not match the final approved proof).
2. Defective or incorrect items
Report defects, shortages or incorrect deliveries within 48 hours of delivery, with photos and your order number. If confirmed, we will arrange repair, replacement, or refund subject to CPA. Claims made after goods have been distributed to your end-users may be declined.
3. Unbranded stock returns
- Only unopened, resaleable items returned within 7 days of delivery will be considered.
- Returns require prior written authorisation and an RMA number.
- Customer is responsible for return shipping and risk in transit.
- A 15%–25% handling/restocking fee may apply (supplier dependent).
4. Colour & sizing tolerance
Minor colour variance between digital proofs and physical items may occur. Garment sizes may vary by manufacturer. These tolerances are industry-standard and are not deemed defects.
5. Approval proofs
We proceed to production based on your approved digital proof (and pre-production sample if requested). Ensure artwork, Pantone references, placement and quantities are correct before approval.
6. Refund method
Approved refunds are processed to the original payer via EFT within 7–10 business days after goods are received and inspected.